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How fairbazi Handles Your Personal Data

At fairbazi, every piece of information you share with us — your name, contact details, payment records via UPI, Paytm or PhonePe — is handled with clear purpose…

Data collected only for account operationsUPI, Paytm, PhonePe payment data protectedRight to access your recordsRight to request deletionContact us to exercise any right
fairbazi How fairbazi Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, restrict or delete any personal data fairbazi holds about you, our privacy team is the right starting point. Requests are acknowledged within two business days and resolved in line with the timelines required by applicable law in your jurisdiction.

Team online

Email Privacy Request

Send your data access or deletion request to our dedicated privacy inbox. Include your registered email address and account ID so we can locate your records without delay and respond within the legal timeframe.

Live Chat Support

Our support chat is available around the clock. Open a chat session and select the Privacy or Data topic so your query is routed directly to a trained agent who can begin the verification process immediately.

Postal Address

For formal written requests or regulatory correspondence, you may write to our registered data-controller address. Please allow additional time for postal delivery; include your account ID and a copy of valid identification.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Retention and Security Practices

We apply layered technical and organisational measures to protect your data from unauthorised access, accidental loss and misuse.

Data We Collect and Why

We collect only what is necessary: your name, email, phone number, date of birth, payment method details (UPI, Paytm, PhonePe), and activity logs. Each data point has a documented purpose — no collection without a lawful basis.

Cookie and Tracking Policy

Our site uses session cookies for login continuity, analytics cookies to understand page performance, and preference cookies to remember your lobby settings. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security Measures

Passwords are stored as salted cryptographic hashes — never in plain text. All data in transit between your device and our servers is encrypted using current TLS standards. We recommend enabling two-factor authentication in your account security settings.

Data Retention Periods

Account data is retained for as long as your account remains active and for a period thereafter as required by applicable financial and legal obligations. Once the retention period expires, data is securely deleted or anonymised beyond recovery.

Your Rights Over Your Data

Where local law in India permits, you hold the right to access a copy of your data, correct inaccuracies, request deletion, restrict certain processing, and object to data use for direct marketing. Contact our privacy team to exercise any of these rights.

Policy Updates and Notification

When we make material changes to this policy, we notify you by email to your registered address and display a notice at login. The effective date at the top of this page always reflects the version currently in force for your account.

Your Privacy Questions Answered

Below are the questions we hear most often about how fairbazi manages personal data, cookie practices, account records and your rights as an account holder. If your question is not covered here, our privacy team is reachable through the contact options listed above.

We collect your name, email address, phone number, date of birth, and government-issued ID details for verification. Payment method identifiers — such as your UPI ID, Paytm-linked number, or PhonePe handle — are recorded when you make a deposit or withdrawal.

We share data only with processors essential to operating your account: payment gateways for UPI, Paytm and PhonePe transactions, identity-verification services, and fraud-detection providers. All are bound by contract to use your data solely for those specific services.

After account closure, we retain records for the period required by applicable financial regulations and anti-money-laundering obligations in the relevant jurisdiction. Once that mandatory period ends, data is securely deleted or irreversibly anonymised.

Send a written request to our privacy inbox with your registered email and account ID. We acknowledge requests within two business days and deliver the data export within the timeframe required by the law applicable to your location.

Yes — where local law in India permits, you may request deletion of your personal data. We will process the request unless we are required by law to retain specific records, in which case we will inform you of what must be kept and for how long.

We use cookies for session management, anonymous analytics and lobby preference storage. You can disable non-essential cookies through your browser settings. Disabling session cookies may affect login continuity, but analytics and preference cookies can be removed without impacting account access.

Contact our privacy team first via email or live chat so we can investigate and respond promptly. If you remain dissatisfied after our response, you may escalate to the relevant data-protection authority in your jurisdiction as permitted under local law.